Box types

Each folder in the tree has one box type. The type controls portal settings and call-time behavior.

Choose the right type

Goal	Box type
Caller picks an option by digit	Menu
Play files in order; optional keypad control	Playlist
Play one message then continue or exit	Announcement
Record caller audio	Record
Voicemail-style capture	Voicemail
End the call	Hangup
Collect digits (account number, quantity, …)	Collect
HTTP request + branch on response	External API
Dynamic menu from API data	API menu
Spoken list from API data	API list
Read a JSON/line file	File read
Append to a file	File write
Set session variables	Set variables
Save playlist position; resume later	Bookmark
Dial an external number	Transfer
Multi-caller room on this system	Conference
If/then on vars, time, or date	Condition
Repeat a child folder N times	Loop
Numbered file library (enter number + #)	Catalog
Card payment (Cardknox / Sola)	Payment

Shared behavior

All box types respect (when configured):

• Entry PIN
• Access lists
• On finish
• DTMF interrupts playback — any keypress stops current audio and runs the associated action immediately

Page status

Pages with full content are marked in the sidebar. Others are stubs — accurate type id and links, with detail to be expanded from manifests and portal UI.